Frequently Asked Questions

Before you enrol onto any courses, you will need to register for an account on the CoppaCollege! site. To do this, select the "Create new account" link beneath the login section. Enter the required information and click on the "Create my new account" button at the bottom of the screen. Make sure that your email address is entered correctly, as you will be sent an automatic email to confirm your account. Simply click on the link provided (or copy and paste this into your web browser) and this will activate your account. You can then login to the site using the details set up at registration.

If you forget your username or password, simply select the "forgotten your username or password?" link beneath the login box.

Here you can enter your email address into the "username" or "email" field and select "search". If you have entered an email address that is registered to the site, you will be sent an automatic email with instructions to reset your login details.

Please ensure that you complete your password reset within 2 hours of receiving your email, otherwise the request would have timed out and you will need to submit another lost password or username request from the site.

If you continue to experience any issues with resetting your login details, please contact the technical helpdesk for further assistance: http://helpdesk.onclick.co.uk/

You can self-enrol onto any of the CoppaCollege! courses by selecting from the home dashboard or Our Courses page. Select the "Click to enter this course" button to enrol.

Yes. The CoppaCollege! platform is fully responsive, so you can login and view resources on your desktop, smartphone or tablet. All courses are also built for use on mobile devices.

Once logged in, if you click on your name in the top right hand corner and select "Grades" from the dropdown list, this will show a list of the grades you have achieved on course assessments.

To view a certificate for a course you have completed, first login to the site, select the course you would like a certificate for and click on the "Certificate" link within the course menu. If you have achieved the required pass grade, as stated in the assessment instructions, this will allow you to download a PDF of your certificate. This can then be printed or saved on your computer.

The feedback forms are not mandatory, however your comments are important to us. We would be grateful if you could take the time to complete the short questionnaires at the end of courses to support us with future development.